How To Ensure You Get Our Emails

Spam (unwanted email) has been epidemic for many years and that means most email programs are very aggressive about trying to filter out all the trash. Unfortunately this sometimes means that the email you WANT to receive can not get to you.

“Whitelisting” our email domains will ensure your computer network knows that our emails are not unwanted.

The Mark Of Mastery™ sends email from 2 email domains:

infusionmail.com (scheduled lessons, digests and account information)
comprehensiveadvisorservices.zendesk.com (help desk, email support)

Here are 2 steps you need to take (for each email domain)

If you are working behind a “corporate” firewall (as many of you are):
- Please ask your Information Technology (IT) department to add our domains to their “Email White-List” (They’ll know what that means).
- Otherwise our emails won’t even be able to reach your email program.
Click on your email program (below) and follow the instructions for adding each domain
- This tells your email program that you know who we are and that our emails are not spam.

GMAIL

Login to your Gmail account and navigate to Settings. (You can click the gear icon at the right top corner).
Click on the Filters menu. Scroll down and click on ‘Create New Filter’.
Type the email domain into the From field and click ‘Create filter with this search’.
In the next screen, tick the check box marked as ‘Never send it to Spam’ and click on ‘Create filter’.
Emails from that email domain will now be saved to your safe senders list.
Repeat for each email domain.

OUTLOOK

On the ‘Tools’ menu, click ‘Options’.
On the ‘Preferences’ tab, click ‘Junk Email’.
On the ‘Safe Senders’ tab, click ‘Add’.
In the ‘Add Address’ field, enter the email domain.
Click ‘OK’.
Repeat for each email domain

Missing an email? Check if our email is in your ‘Junk Email Folder’. If it is, right click on the email, select ‘Junk Email’ and click ‘Add Sender’s Domain to Safe Senders List’.

YAHOO! MAIL

You will need to set up a filter to redirect our email into your inbox.

Open your mailbox and click on “Mail Options” (upper right hand corner).
Select Filters.
Click the “Add” link on the filters page.
Update the “From Header” rule with the following two pieces of information: “contains” and “infusionmail.com”
Click the “Choose Folder” pull-down menu and select “Inbox”. Pick the “Add Filter” button.
Repeat for each email domain.

Missing an email? Check if our email is in your Yahoo! “Bulk Folder”. If it is, please open the email and click the “Not Spam” button. Finally, please set up a filter as outlined above.

MSN/HOTMAIL

Open your mailbox and click “Options” (upper right hand corner).
Click the “Junk Email Protection” link (top of page).
Select the “Safe List” link (second from bottom).
Type the email domain into the dialog box titled “Type an address or domain”.
Click the “Add” button next to the dialog box.
Repeat for each email domain.

Missing an email? Check if our email is in your “Junk Email Folder”. If it is, open the email and click the “Not Junk” button. Next, check to see if our email address is in your “Blocked Senders” list. If you see a message from our domains on this list, select it and click the “Remove” button. Finally, if you have not done so, add our email domains to your Safe Senders list as outlined above.

AOL MAIL

Open the email you received from us.
Click on the sender’s name and email address.
Click “Add to address book” in the window that appears.
Enter any additional information.
Click “Save”
Repeat for each email address

Missing an email? Check your Junk or Spam or Bulk folder. And then follow the steps outlined above to add us to your safe senders list.

XFINITY

Open the email and click on the link directly below the sender’s name titled, Add to Address Book.
Add the email address the mail is from: The Email Address field should be pre-formatted with that email address.
Click the add button when you are finished entering all of the contact information.
Repeat for each email address.

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